This is a personal project completed during the Google UX Design certification course by Coursera.

The Problem

After taking up a professional course, it is difficult for students to find tutors for any specific subject or a specific course. There are classes and tutors available from k-12 but very few good tutors available for professional courses. Even if there are any tutors or industry experts available, there is no way to have access to their calendars.

The students find it difficult to select a tutor without any information available. Even if a student finds the right tutor it is not possible to access the tutors calendar in order to plan the tutoring sessions.

The tutor calendar and reviews is not accessible to the students.

The Goal

The goal is to create a platform where students can locate tutors across the globe for the subjects they need help with specifically.

This platform will give access to the tutor’s calendar and a way to talk to them 1:1 and get all the doubts cleared.

A reliable platform to connect students to tutors and optimize the process of finding the right tutors.

The Process

Understanding the user

Understanding the competition

Mapping the user journey

Working on the design

Understanding the user

Summary

There are many platforms out there which work on connecting students with tutors to help them with a specific subject or prepare for a test. After conducting secondary research, I found out that students usually need in person guidance with their subject queries instead of taking self paced tutorials on the internet.

When the students are pursuing their professional courses, they are looking for solutions which are pocket-friendly, reliable and do not take up much time as they have less time and money at hand to spare. After checking reviews of the similar tutoring platforms, it was discovered that some platforms disappointed the students with unreliable tutors while some paid the tutors flat rate and lacked incentives for tutors to go the extra mile.

Pain points

Tutor Reliability The student find it difficult to check whether the tutor will really solve their problem	Access To Tutor The students need an easy way to reach out to the tutor and book 1:1 sessions with them.	Feedback The student and tutor should be able to write reviews and progresses for each other to help them grow.

Understanding the competition

Competitor Analysis

In order to understand the current competitors offering tutors online, the following competitor analysis was conducted. The main competitors discovered in this domain were Chegg, TutorMe and ADPList. The services they offer, the user journey they follow and the UI of their website are the three main parameters taken into consideration in this analysis. The findings are listed below.

Components - Books , Study, Career, Life For educators Courses - Biology, Business, Engineering, Maths, Science Landing page based on Student Workflow Sign in available No tutor profiles	Cell 1-2For k-12, higher ed, public libraries, undergrad students 1:1 tutors on demand Main components : Subjects, For institutes and test prep Sign in available Tutor profiles - But cannot see the schedule/book session Tutors can be contacted only when they are online.	Mentor mentee platform Two user workflows - Mentor and Mentee Components - Hire talents, become a mentor, find a mentor Search bar with filters like expertise and country Profiles unique to the use case - Mentor and mentee User can schedule sessions with the mentor and check their availabilities using their calendar User can give a review for the mentor

User Experience Comparison

Mapping the user journey

Student	Tutor
User Journey
User Task
Story board
Goal: A platform that connects students to tutors and schedule 1:1 tutoring sessions.

Working on the design

Information Architecture

The information architecture helped categorize the website in two different parts, one targeted to the tutors and one targeted to the students.

Wireframes

Style Guide

High Fidelity Prototype

Please check the High Fidelity Prototype in action.

Features

Students can view the list of tutors based on their fields of study. The general background of the tutors also help students choose a tutor	Students can view complete profile of their tutor, their calendar and their mentorship topics	Students can view tutor reviews
Student profile keeps a track of the mentors.	Student profile keeps a track of the sessions	Student can leave reviews for the tutors after the sessions to help others choose the right tutor.

Takeaways

Impact

Being able to see the tutor reviews and tutor profiles, the students will find the platform more reliable and would help them put the initial trust in the process. Being able to directly book sessions with the tutor will give the students access to the tutors and help them grow fast.

Next Steps

Thank you, Let’s get in touch..